Rockwell Time FAQs

Custom and Engraved Watches

  • Can I customize a Rockwell Watch?
    • Yes, you can! We’d love to hook you up with a custom Rockwell. We can customize 1 to 100,000 watches. We need to know 4 things:
      • What watch do you want customized?
      • How many watches do you need?
      • What’s your budget per watch?
      • When do you need them?
  • What is the Custom and Engraved Watch Processing Time?
    • We’re excited to build your one-of-a-kind watch. Each watch customization time length varies depending on workload. It’s possible to do customizations in a day or they can take up to 2 years. It depends on 4 questions:
      • What watch do you want customized?
      • How many watches do you need?
      • What’s your budget per watch?
      • When do you need them?
    • Trust us, it’s worth the wait. Please contact us for more information.
  • What is the Custom And Engraved Watch Warranty?

Customer Service

  • How do I Contact Rockwell Time Customer Services?
    • You can contact us by phone (801) 298-3016, by email info@rockwelltime.com, or drop by our compound and say “Hi” 1431 S Redwood Rd, Woods Cross, UT 84087, USA
  • What Types of Payment Does Rockwell Accept?
    • We accept major credit cards, Apple Pay, PayPal, and ShopPay.

Shipping

  • Which Countries Do You Ship To?
    • We ship internationally.
  • What Shipping Methods Are Available?
    • USPS ground advantage and USPS priority. Contact us for additional shipping options.
  • When Will My Order Be Shipped?
    • Orders will usually ship within 24 to 48 hours of receipt by our warehouse. Monday through Friday.
  • What If I’m Not Home During The Delivery?
    • Contact your local USPS office for delivery information.

Orders

  • Where Is My Order? How Can I Track My Order?
    • You should receive an email from Shopify with your order tracking information.

Return

  • Can I Exchange Products Purchased on Rockwelltime.com?
    • We do offer exchanges on items purchased on rockwelltime.com. You will be responsible for all shipping costs for any exchanges, both to and from our warehouse. Products must be unused in original packaging.
  • I won/received/gifted Rockwell product(s) at an event I attended. Can I return/exchange any of them?
    • Congrats on your new Rockwell items! We’re sorry they might not be the exact Rockwell product you wanted. Unfortunately, we don’t accept returns or exchanges on Rockwell products won/received/gifted at events. For more information contact us.

Promotions

  • Does Rockwell Time Run Promotions or Offer Discount Codes?
    • Sign up to become a Rockwell Nation member to get 15% off your first order and receive updates on upcoming rockwelltime.com promotions. We always offer a 30% discount for military, first responders, and medical personnel. See our promotions page for more details.
  • How Do I Use My Promotional Code?
    • To use your discount code, you must first add your items to your shopping cart. Enter your promotional code in the dedicated field then click on "Apply". You will then see the discount indicated for each item in the order summary.
  • What If I Forgot To Enter My Promotional Code?
    • Unfortunately, we cannot apply a promotional code after the validation of your order.
  • Can I Apply Multiple Promotional Codes?
    • You can only add one promotional code per order.

Watches

Watch Repairs

  • Is My Watch Broken?
    • We hope not! Sometimes the issue can be as easy to fix as replacing a battery. If you think your watch is broken, visit our Online Repair Center to start a repair request.
  • How Do I Service Or Repair My Watch?
    • Go to our Online Repair Center and tell us about your watch, and what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions. When we receive your watch(es), a Rockwell Time technician will determine the repairs needed. An email will be sent to you for repair cost approval or input required to process and close your service order. You will not be charged if the repair is covered under Rockwell Time’s Warranty Policy. Also, see our limited lifetime warranty and swap-out deal.
  • Can a Local Jeweler Service My Watch or Will it Void My Warranty?
    • Love your Rockwell? Don’t let just anyone repair it. Watches will not be covered by warranty if someone other than an authorized Rockwell Time service technician opens the case back during the 2-year warranty period. If your watch is outside of the 2-year warranty period, feel free to take it to a certified jeweler at your discretion. If you would like us to service your watch, visit our Online Repair Center and tell us about your watch, and what’s wrong with it, and we’ll provide you with a repair estimate.
  • Are Bands Covered Under Rockwell Time’s Warranty?
    • We do not cover normal wear and tear of Rockwell watch bands or bracelets. We do sell a line of watch bands in a variety of colors and materials that fit most of our watches. You can buy more than one to change up your look!

Watch Care and Materials

  • Is The Coating On My Watch Covered Under Warranty?
    • The coating on your watch is not covered under warranty. See our limited lifetime guarantee for more info.
  • How Do I Care For The Coating On My Rockwell Watch?
    • The coating on your Rockwell watch is part of the exclusivity of its design. The coating gives your Rockwell watch a unique color. Like all fine watches, your Rockwell watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch. Avoid all abrasive chemicals. Please do not spray your watch with bug spray. Contact us with any questions about caring for your watch.
  • How Should I Store My Watch When Not In Use?
    • Store your watch in a cool, dry area out of direct sunlight.
  • How Do I Setup My Rockwell Watch?
    • Your analog Rockwell watch comes with the time already set. For more information on setting up your digital Coliseum watch refer to this video for more information on how to set up your watch.

Watch Manuals

  • Where Can I Find The User Manual For My Rockwell Watch?
    • Please refer back to the watch model product page for user information. For more information, please contact us.

Digital Watches

  • How Do I Reset My Coliseum Watch?
    • Press and hold all four (4) buttons at the same time until it beeps and shows the restart screen.
  • How Do I Know If I Can Surf Or Swim With My Watch? And, What Does 5 ATM Mean? 10 ATM?
    • We live active lifestyles, so knowing if you can take your watch in the water is key. Many, but not all, Rockwell watches can get wet. The water resistance indicated on the chart below is the amount of water the watch can withstand, in meters. If your watch has a leather band, avoid getting it wet.
    • Pushing buttons or pulling out the crown, setting time, etc. while the watch is underwater or wet can cause water damage or condensation under the glass. It will void the warranty.
      Water Resistance Chart
  • How Do I Start Up My Digital Watch?
    • Scan the QR code that came with the watch to learn how to use your new favorite timepiece.

Watch Batteries

  • How Do I Get A New Battery?

Watch Bands

  • How Do I Get A New Band?
    • Rockwell Time sells replacement bands.
  • How Do I Get a New Buckle, Sliding Clasp, Or Locking Looper?
  • How Do I Get A Link, Spring Bars, Or Pins?
    • We can send some small parts out individually, depending on the watch model, for a minimal charge. Some watches will need to be sent in for repair. Please contact us with a picture of your watch face and case back. We'll check our inventory and get back to you.
  • Can I Get Replacement Lenses For My Sunglasses? Which Styles Are They Available For?
  • How Should I Clean My Sunglasses?
    • Rinse the lens with tap water gently to remove any dirt or loose objects from the lens. Blot the lens dry with a soft cloth and gently polish to remove any smudges. Rubbing alcohol can also be used to clean the lens. Be careful not to get excess alcohol on the frame paint.
  • How Should I Clean My Goggles?
    • Special care is required for optimum performance. When the inner lens surface gets wet it becomes soft and is more susceptible to scratching. Do not rub the lens when this happens. Blot the lens with a soft cloth to remove the moisture or allow it to air dry. When the lens has been thoroughly dried at room temperature, gently polish it with a soft cloth to remove any smudges. The inner and outer sides of the lens should generally be cleaned with clean water only. Rinse and follow the instructions above for drying.

Warranty and After-sales Service

  • How Long Are The Sunglasses and Goggles Guaranteed?
    • Rockwell Time guarantees its products against manufacturing defects for up to 2 years from the date the goods were invoiced to you. Scratches, damage or breakage due to normal wear and tear, abuse, or aggressive use are not covered by warranty.
  • What is Covered Under Rockwell’s Warranty?
    • Rockwell Time (Rockwell) provides a limited warranty against manufacturing defects from the date of purchase. We will replace any current style which is determined to be defective, at our discretion. Normal Scratched lenses as a result of normal use are not covered by this warranty. Traditional warranty coverage is valid with dated proof of purchase from an authorized Rockwell dealer for up to 2 years. Please see our limited warranty.
    • Rockwell does offer a replacement service for items not covered under warranty. If you have scratched lenses, we can get you into a new pair of Rockwells of your choice (anything we currently offer) at 70% off the retail price! To take advantage of this program all you need to do is submit a photo of your Rockwell sunglasses or goggles via the Warranty Claim Form. After receipt of your photo submission you will then receive a 70%-off-retail code along with ordering instructions via the email address you have provided.
  • Can I Get Warranty Service If I Did Not Purchase My Product On The Website?
    • Yes, as long as the product was purchased at an authorized Rockwell Time dealer, Rockwell’s physical location, or at a Rockwell event. Proof of purchase is required. Please see our limited warranty.
  • Proof of Purchase
    • When purchasing online at Rockwelltime.com, your packing slip, sent with your shipment, serves as a receipt. If you purchased Rockwell products through an Authorized Rockwell dealer, their receipt serves as your proof of purchase.